Responsible Gambling Policy

At Reel Fortune we take safer gambling seriously. We want players to enjoy controlled play and to know where to go for help if their gambling starts to feel like a problem. This page explains our approach to player protection and the practical tools and guidance available to help you stay in control.

Player protection principles

We believe in clear, practical steps to protect players. Our approach is based on prevention, early intervention and easy access to support. We encourage customers to set sensible limits, check their activity regularly and seek help if they notice any changes in their behaviour or finances.

Activity-control tools

To help you manage your play, we make a range of activity-control options available. Depending on your account and local rules, options may include deposit limits, loss limits, time limits, session reminders and temporary account breaks. Use these tools to create boundaries that suit your lifestyle and budget.

Deposit limits

Deposit limits let you cap how much you add to your account over a day, week or month. We recommend starting with a conservative limit and reviewing it regularly. Limits can usually be tightened at any time and may take effect immediately or after a short processing period.

Loss limits

Loss limits help you control net spending by stopping play once a specified loss threshold is reached. If you find losses are growing faster than you expect, set a lower limit and stick to it. Loss limits are an effective way to protect your bankroll and keep play affordable.

Time limits and session reminders

Time limits and session reminders are simple tools that prompt you to take a break. You can set a maximum session length or receive regular reminders during long play sessions. Taking breaks helps maintain balance between gambling and other activities.

Self-exclusion and account breaks

If you need a longer break, self-exclusion lets you close access to your account for a chosen period. Self-exclusion can be short-term or longer-term and is intended for people who need to step away completely. If you choose self-exclusion, your account access will be suspended for the agreed period.

Signs of problematic behaviour

Watch for changes such as chasing losses, borrowing to gamble, neglecting work or family, or spending more time gambling than planned. If you notice these signs in yourself or someone close to you, consider using one of the control tools or seeking external support.

Practical tips for staying in control

Set budgets before you play, use deposit and loss limits, take regular breaks, avoid gambling when upset or under the influence, and keep a record of your activity. Discuss concerns with a trusted friend or family member if you can.

Professional help and support organisations

If you need specialist help, independent UK organisations can provide confidential advice and treatment. You can also register with national self-exclusion services where available. For immediate assistance or to learn more about local options, please contact a recognised support organisation or seek guidance from our support team via [email protected].

We aim to make safer gambling straightforward. If you have questions about tools or wish to discuss options, our team at ReelFortune is here to help.