Privacy & Data Protection

This Privacy Policy explains how we collect, use and protect personal data when you use Reel Fortune. We are committed to keeping your information safe and to being clear about what we hold, why we hold it and how you can manage it. This page covers the types of data we collect, how we use it, how we protect it and your rights in relation to your personal information.

Types of data we collect

We collect information you provide directly and data generated by your use of our services. This includes account details, transactional records and technical information from your device and browser.

Personal data

Personal data means information that identifies you. Typical items we may collect are your name, date of birth, residential address, email address, telephone number and verified identity documents where required for verification or withdrawal purposes.

Technical data

Technical data includes IP address, device type, browser version, operating system, mobile identifiers, and connection data. We use this to maintain service stability, prevent fraud and improve user experience.

Transactional data

Transactional data relates to deposits, withdrawals, game activity and payment method details. We record timestamps, amounts, currency and the payment type used to support account management and compliance checks.

How we use your information

We process data to operate and improve our service, to verify accounts, to carry out payments and to detect and prevent fraud. We may also use your data to provide customer support, to comply with legal obligations and to send service messages about your account.

Data protection practices

We hold data securely and limit access to authorised personnel and service providers. We use encryption and standard security measures to protect information in transit and at rest. Where we engage third parties to process data, we require them to apply appropriate safeguards.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, analyse use and deliver relevant content. You can manage cookie settings via your browser; some features may be affected if cookies are disabled.

User rights

You have the right to access the personal data we hold about you, to request correction of inaccurate information, and to ask for deletion where we are not required to retain it for legal or regulatory reasons. You can also object to certain processing activities and request restrictions in limited circumstances.

Access, correction and deletion

To exercise your rights, contact our privacy team. We will verify requests to protect your account. We aim to respond within a reasonable time and will tell you what we can do and any lawful reasons for not complying fully. For privacy queries, contact [email protected].

Information sharing and third parties

We may share data with payment processors, identity verification services, fraud-prevention partners and other service providers who perform services on our behalf. We do not sell personal data. Where required by law, we may disclose information to authorities or courts.

Privacy policy updates

We may update this policy to reflect changes in our practices. When we make significant changes, we will publish the revised policy and, where appropriate, notify you. If you have questions about privacy at ReelFortune, please reach out using the contact details above.