Reel Fortune Casino Terms of Use

These Terms and Conditions set out the rules that govern your use of the Reel Fortune platform and describe the relationship between us and our users. We explain what we expect from you, what you can expect from us and the practical steps we may take when accounts, payments or promotions require verification or intervention. By using our services you accept these terms.

Account responsibilities

You must provide accurate, complete and up-to-date information when registering and during the life of your account. You are responsible for maintaining the confidentiality of your login details and for all activity on your account. Only one account is permitted per person; duplicate or fraudulent accounts may be suspended and any winnings withheld. You must not allow others to use your account or payment methods tied to your account.

Eligibility requirements

To register you must be legally permitted to gamble in your jurisdiction and meet the minimum age requirement applicable where you live (18+ in Great Britain). We may restrict access from certain countries or regions; if your jurisdiction prohibits access you must not use the service. We reserve the right to refuse or close accounts where eligibility cannot be established.

Acceptable platform use

Our platform must be used lawfully and honestly. Prohibited conduct includes fraud, money laundering, account sharing, collusion, use of unauthorised software or bots, chargeback abuse and manipulation of games or promotions. Attempts to circumvent limits or bonus conditions will result in account action, including suspension and forfeiture of funds where appropriate.

General bonus and promotion rules

Promotions and bonuses are offered subject to separate terms. Wagering requirements, maximum bet limits, eligible games and expiry periods apply and are shown within each promotion. We may require verification before bonus funds can be used or withdrawn. Abuse of promotions may lead to cancellation of offers and account restrictions. If you have questions about a promotion, contact [email protected].

Deposits and withdrawals

Payment methods available to you depend on your country and our current payment partners. Minimum and maximum transaction limits are displayed in the cashier. Withdrawals are subject to verification checks and may be delayed pending document review or third-party checks. We may require identity, address and payment-method proof before processing withdrawals. We may apply reasonable limits, reserve the right to refuse transactions and will not process third-party payments.

Dispute resolution

If you have a dispute, contact our support team at [email protected] with full details and any supporting documents. We will investigate and respond. If a satisfactory outcome cannot be reached internally, you may seek independent advice or mediation in your jurisdiction. Using the service does not prevent you from pursuing legal remedies where available.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be communicated via your account or on the website. Continued use of ReelFortune after changes have been published indicates acceptance of the revised terms, so please check this page regularly.

Responsible play is important. If you feel you need help, independent support is available via organisations such as GamCare (National Gambling Helpline 0808 8020 133). For account-specific queries contact [email protected].